Refund & Return Policy at Ockbrook Fencing

Understanding the Refund & Return Policy

Ockbrook Fencing aims to provide quality products and a reliable service. If you are considering returning an order, review this Refund & Return Policy before arranging the return. The policy explains the cancellation period and the condition goods must be in for a return to be eligible.

For customers in Derby and the surrounding area, our team can help clarify the information available about the process. Get in touch if you are unsure what applies to your order. Please have your order details ready so that we can understand your query and direct you appropriately.

This page sets out the return information supplied by Ockbrook Fencing. It does not add further promises about refunds, collection arrangements or exceptions. Check the terms that came with your order, and contact the company if you need clarification before sending anything back.

The 14-day cancellation period

You have the right to cancel your order within 14 days without giving a reason. The cancellation period expires 14 days after the day on which you, or a person nominated by you, receives the goods. Keep a record of when the goods arrived so you can check the relevant date.

If you plan to cancel, contact Ockbrook Fencing as soon as you decide. The supplied policy states the cancellation period, but the available information does not specify the method for notifying the company, the refund timetable or whether return transport is arranged. Ask the team for the instructions that apply to your order.

The 14-day period is counted from receipt of the goods, not simply from the date you placed the order. If someone else was nominated to receive the goods for you, the policy identifies that person’s receipt date as the point from which the period runs.

Return eligibility and condition of goods

To be eligible for a return, goods must be returned in the same condition in which they were received. Check the products carefully before arranging a return and avoid making changes that could affect their condition. If you are unsure whether an item meets the stated requirement, contact Ockbrook Fencing before sending it back.

The policy information provided does not list every product-specific condition or explain how packaging should be handled. It also does not set out details about damaged, used or incomplete items. For guidance on your particular goods, describe their condition to the team and ask what steps to follow.

Customers looking for fencing, composite fencing, posts or gravel boards should check the applicable order terms before requesting a return. Product type does not change the stated requirement that returned goods must be in the same condition as received.

Contact Ockbrook Fencing about a return

If you need help with a cancellation or return, contact Ockbrook Fencing and include your order details, the date the goods were received and the items you want to discuss. This helps the team identify the purchase and explain the next steps based on the policy and your order information.

Ockbrook Fencing serves customers near Derby and can assist with product and service enquiries. Delivery information should be confirmed for the relevant order; where a delivery slot applies, the stated timing is: 3 to 5 days, or we’ll call you to arrange the exact slot.

Do not assume a return has been approved until you have checked the instructions with the company. The published policy information confirms the 14-day cancellation right and same-condition return requirement; ask Ockbrook Fencing directly about any details not covered here.

Frequently asked questions

How long do I have to cancel an order?

You have 14 days to cancel without giving a reason. The period expires 14 days after you or your nominated recipient receives the goods.

Do I need to give a reason for cancelling?

No. The policy states that you can cancel your order within the 14-day period without giving a reason.

What condition must returned goods be in?

Goods must be returned in the same condition in which they were received to be eligible for a return.

Who should I contact about a return?

Contact Ockbrook Fencing with your order details and the date the goods arrived. Ask the team for instructions relevant to your items.

Does the policy explain refund timing or return delivery?

The information provided does not specify refund timing or return transport arrangements. Contact Ockbrook Fencing to confirm the details for your order.

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